Fix payment issues, such equally declined or incomplete transactions

If you lot have problems paying for Google products, you might need to set a problem with your payments profile.

Detect the result you're experiencing below:

"Your transaction cannot exist completed"

A diverseness of unlike situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to usa, please do then. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such equally a credit card) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments middle, and try the transaction once again.
  • Endeavour using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If yous're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the product'south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the club again.
    • Try creating a new Google account if y'all don't already take ane and visiting the Google Shop to effort the transaction once again.

"Unable to consummate transaction: Expired carte"

Check to see if your payment method is upwardly to date. If it isn't, update it in the Payments middle.

"Unable to complete transaction. Please apply some other form of payment."

Note: These steps likewise apply if you see the mistake message "Your payment didn't go through. Please try a dissimilar payment method or attempt again later."

Try the post-obit:

  1. Bank check to see if your payment method is upwardly to engagement. If it isn't, update it in the Payments heart, and so try your purchase again.
  2. Make sure you take enough money in your account for the buy.
  3. If you're still having issues, contact your depository financial institution to see if at that place's a trouble with your account.
  4. Try making the purchase once more with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If yous see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a niggling more information to protect your account against fraud.
  • Nosotros need a lilliputian more data to comply with EU law (European customers but).

To set the consequence, effort the following:

  1. Get to the Payments eye.
  2. Accept action on any errors or requests in the payments eye.
    1. You might need to verify your identity before you tin can buy annihilation through your Google Business relationship.
  3. Brand certain your name, address, and payment data are up to date.

"Unable to process payment: Low card rest"

Y'all might not have enough funds in your business relationship to brand the payment. Cheque your business relationship residuum or contact your banking company.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the bill of fare earlier you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Inside 2 days, you'll find a temporary charge on your card argument along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Confirm which card y'all want to verify.
  2. Cheque how long ago yous tried to verify your card.
    • If less than 2 days: Expect up to two days.
    • If more than than 2 days: Check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't use this card for this purchase. Endeavour to brand the purchase again with a different card.

If the menu you want to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Larn more well-nigh what to practise if yous temporarily or permanently closed your payments profile.

If you lot're still having trouble, contact support.

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